Carol M. - Other (SOHO) Port Stanley, ON, Canada
Very pleased with the service I received! Jennifer was very helpful and she made it quick and easy to replace my computer as well as offering ideas on choices and options. Nick was friendly and knowledgeable and explained everything very well! Thank you all for your amazing help!
Patrick Z. Aylmer, ON, Canada
excellent service - same day - which was much appreciated- Nick is a very nice young man - very helpful and explains things very well
Christine S. London, ON, Canada
Leo was very helpful and explained everything to me and helped me to understand the changes with my new computer. I would certainly recommend him . My ill cat also appreciated him. Thanks again Leo
Shelley A. Red Deer, AB, Canada
Showed up on time and completed job quickly. Nice guy
Lysanne G. Nepean, ON, Canada
Robert is great to work with
Shelley M. Halifax, NS, Canada
Getting Nerds on site initially via phone was a difficult and frustrating process. Once i spoke to the correct person, all went swimmingly.
you did as I mentioned above. The person who I spoke to on the phone said she would 'try' to get a nerd to call me back. 'Try' did not leave me positive and sure enough I did not get a call for 36 hours or os. Then I spoke to another person on the phone and they were proactive to the point and apologetic. Then things went well. I would suggest that the person who is answering the phone be more educated and take more responsibility for her job.
Andrew was great!
Jim B. Kelowna, BC, Canada
Courteous, friendly, meticulous, persevering, thorough. You went well beyond the call of duty to ensure my computer, printer and wiring were cleaned up and functioning properly. Methodical and conscientious! I can't say enough to express my gratitude for your assistance. Top-notch. I would recommend you to anyone who needs your help. Thank you so much!!
displeasure was never an issue. you folks are great!
Branch out and help others. They need you folks! JEB
Malcolm G. Fairlands, GA, South Africa
But my Nerd was Brandon Smith.
Linda E. Lethbridge, AB, Canada
My husband and I are not the most tech savvy people but Patrick always takes the time to explain things and doesn't talk down to us in the process. Sometimes the computer stuff can stress me out, but I know when Patrick comes, he will take care of it all.
Jill W. Portugal Cove-st Philips, NL, Canada
I'm pleased to be able to reach you when I need you and to get my problems solved
Carin B. - Other (SOHO) Pretoria, GA, South Africa
Thanks John, I am SO glad i found you, you are helping our business move forward in leaps and bounds!!
Collin . - Accountant (Corporate) Oakville, ON, Canada
As always, very resposive to help us out in time of crisis. Leanne is always there and Emmet always makes everything quick, professional and painless.
Michelle B. Roodepoort, Wilropark Ext 1, GA, South Africa
Gabriel was fast and efficient!
Dan E. London, ON, Canada
By being understanding of my requirements and the frustration that I had incurred over the previous days dealing with bell and AppleCare. Please ensure that Nick gets my sincere appreciation.
Marc S. - Other (SOHO) HAMILTON, ON, Canada
I don't even think that I have ever been able to even work with such a personable individual and will gladly be calling him up for the next time I need someone to help me revive my aging baby, lol. Anyway I didn't skip through this giving the tech 3's across the board, he earned fives or tens definitely.
Jackie B. - Accountant (Corporate) Regina, SK, Canada
As always every time I call Leanne, Emmet and Israel are always polite and efficient no matter how small the issue.
Mathieu D. - Accountant (Corporate) Antigonish, NS, Canada
Awesome customer service!
Robbi O. Innisfail, AB, Canada
Very patient with my white hair moments!!
Paul E. London, ON, Canada
Leo was prompt, polite, knowledgeable and helpful in leading me through choices to allow me to maximize the way I use the computer. Many difficulties were encountered (with Sympatico interfacing with Microsoft Outlook) but Leo made the appropriate calls to solve issues. My old computer was 15 years old and many newer choices were required and Leo guided me through the processes. Leo explained my choices in understandable terms, making choices easier for me. All COVID safety measures were adhered to giving me confidence in working with Leo.
No issues here whatsoever!
I am immensely thankful to Leo for all that he did for me. He is a credit to your organization. THANK YOU AGAIN Leo for all that you did for me during what could have been a very stressful update of hardware.
Satnam G. Caledon, ON, Canada
Yes, Our exchange was professional and focused.