Andrew was pleasant and efficient. Great experience! Thank You Andrew and Nerds On Site!

Michael worked hard to recover my files-we couldn't do that in the end but he did everything possible to try. I will use the service again if needed.

My whole experience was excellent. Jason was confident, professional, competent and personable. I appreciated his patience with my limited technical knowledge, and his willingness to answer all of my questions so that i could learn. Jason, thank you for such great service! I now have you on speed-dial. :)

Very happy with Andrew...just wish he could have fixed my super slow Outlook email.

Problem was quickly understood and resolved in a timely manner

Andrew did a fantastic job setting up my computer so that I could reliably access two printers in our home. He also sped up the operations of my laptop significantly and allowed me to access the wifi in our house in a couple of troublesome locations. He was friendly and professional throughout the visit. I would definitely recommend Andrew and Nerds on Site to anyone experiencing tech issues.

Fixed problem first try

Andrew knew how to navigate and get it done successfully. I was very relieved.

Andrew was awesome! I had some work done last year by someone else and wasn’t happy at the end of things. I told Andrew this, and he worked quite hard at fixing my problem. Definitely will recommend Nerds and Andrew in the future! Well done!!!

Prompt response to my inquiry for help. (Arrived within 24 hours of my request.) Diagnostic and repair process as well as associated cost was well-explained.

I thought of your service because of having seen the red VW around the neighbourhood.

I thought the price I paid was fair because I had a few things to be done and it took a couple of hours. But in general, a minimum of $300 for a service call if only one thing needed fixing would not be a reasonable price. If it only took an hour or less, it would be overpriced.

Andrew Pritchard is my nerd....awesome guy and very patient and helpful....I HAVE recommended NerdsOnSite to many people!!

Andrew knows our system very well! Can provide quick fixes, and we trust his suggestions on what would work well for us!

Andrew Pritchard looks after us very closely, keeping us cyber safe and up to date. We recently moved our Law Firm and expanded, with Andrews recommendations our move was a success! We are extremely happy with how efficient, knowledgeable and capable he is to handle all our needs at our expanding Law Firm. A huge thanks to Andrew for all he does for us!!!

Being in another country, it was difficult to find and fix my brothers computer problem. Andrew did that and my brother is thrilled that things are working great again.

Looking for a recommendation...have a mentally challenged sister that is at northwood as well. I would like her to have something where she could press a button to connect visually to me .. and press the button to hang up... do you have any recommendations?

Andrew Pritchard helped me today with a very slow computer and I am SO very appreciative!!! Fantastic job....great communication during the process....I LOVE Nerds On Site! Thank you. Andrew!!!!

Very timely response. Extremely knowledgeable and professional engagement with the "Nerd". He stuck with me until I was fully confident that my computer was fully functionally. Great experience. Would recommend "Nerds On Site" to anyone.

No negative aspects.

Keep up the great work.

Mark did a very good job helping me find the perfect computer for my studies

Very prompt service. Very reassuring to speak to.

My only negative is that I would have liked to know that the anti-virus scan was going to take several hours.

Getting Nerds on site initially via phone was a difficult and frustrating process. Once i spoke to the correct person, all went swimmingly.

you did as I mentioned above. The person who I spoke to on the phone said she would 'try' to get a nerd to call me back. 'Try' did not leave me positive and sure enough I did not get a call for 36 hours or os. Then I spoke to another person on the phone and they were proactive to the point and apologetic. Then things went well. I would suggest that the person who is answering the phone be more educated and take more responsibility for her job.

Andrew was great!

Awesome customer service!

Thank you for taking the time to explain and continue to communicate. I appreciate the time and effort it took! Thank you Mike Duffy! Thanks for caring about small business start-up and success!

"Charlie Grant" was my Nerd on this end. The above survey pertains to him exclusively. I appreciated his expertise and patience and have no problem with you sharing my experience with him. Thank you.

Awesome, as always.

After a recent update, my files were not where I wanted to find them. I emailed James twice about this change, and he still hasn't replied.

waiting FOR MY INVOICE

MY Nerd was not James Giffin but was Charlei Grant

I no longer have access to Facebook; by creating a new account with the same info, i cannot access my old contacts or info. Also, all the script is too small for me to be able to see clearly. It is a whole new learning experience, so it will take time for me to adjust to the upgrade and new keyboard. It was not necessary to contact you on the week-end, but does need to be addressed.

Again, who is Ben Wiper? I am on a plan whereby my credit card is charged each month. Suddenly i got an email saying that I was being billed for that same monthly amount because somebody who is supposedly named "Ben Wiper" sent me a notice saying that i was gong to be billed - and that the bill was apparently to for notifying me that I was going to be billed for the notice that tells me that I'm being for that notice!! WTF is going on? And who is Ben Wiper?

See above!!!

Yes, what's going on? I wish to end this apparently silly monthly billing by Nerds on Site, please.

Hav'nt had to call him for some time !

Mike was very informative, personable, and kept me up to date on the process. If I've got a future issue I'll defo give him a ring.

Another Nerd did eventually fix my problem by remote. Usually very satisfied with service from Nerds - but disappointed my question about billing has not been answered

I asked this question in an email 17 Feb "Just received Feb 16 paid invoice - for 2 units $100. ??? Is this for 2 months? or have I forgotten extra work?" No reply

James has always been very patient with my lack of tech smarts....pleasant, informative, and never condescending. Smart dude.

He was very personable and efficient,

Really enjoyed having Mark Bremner work on my computer. Has a good personality. Really appreciated his promptness in coming back the second day to get my email working to my satisfaction. That I did not expect but I really appreciated it. I would definitely recommend Mark

Fast turn around. Quick response. Clear and concise explanation, laymans terms, on the whys and solutions undertaken. Fixed the problem and it worked.

My nerd was. Charlie Grant not James Giffen

Professional Service at all times

Never

Thank you Charlie for all your Help

I am moving and would like to discontinue this service. Please do not charge my credit card once monthly anymore

It is always a pleasure to work with James. The sense of security he gives along with his obvious knowledge is excellent